Support
PupQuiet quiets your TV or speakers the moment it hears thunder, fireworks or an explosion, so your dog isn't startled.
Get help
Email [email protected]. You can also send feedback, ask for your speaker or TV, or report a problem from inside the app: Settings → Help us improve.
Quick fixes
- It can't find my speaker or TV. Make sure this device is on the same Wi-Fi, and that PupQuiet has Local Network access (Settings → Privacy & Security → Local Network). You can also add a device by its IP address.
- Roku TV says it is blocking control. On the Roku: Settings → System → Advanced system settings → Control by mobile apps → Network access: Default or Permissive.
- LG TV. The first time, choose Allow on the TV when it asks about PupQuiet.
- It missed a boom. Keep the device near the TV and plugged in, and give it a minute with the TV on so it learns your room's usual loudness. Higher sensitivity is in Settings.
- It lowered the sound when there was no boom. Set Fast reaction strength to Fewer dips in Settings.
Works with
Sonos, LG TVs, Roku TVs (TCL, Hisense and more), Samsung and Sony TVs, Google TV and Chromecast, Denon and Marantz (HEOS), Yamaha MusicCast, Bluesound, Bose SoundTouch, Onkyo and Pioneer, and Bluetooth or AirPlay speakers played from the same Mac.